
Frequently Asked Questions
The Questions
We Are Asked
What we take on, what we do not, what it costs you in time — answered plainly, including where the answer is no.
Overview
A clientele that values a consultative approach.
Our business is geared towards building a clientele of professionals, and soon-to-be professionals, who value a consultative approach. This enables us to continually train our team, implement the best communication systems, and provide an ever-increasing standard of client experience and service.
How is this possible? We cannot achieve it by servicing the commodity customer. It is possible by cultivating a clientele with high client-lifetime-value (H-CLV) potential — very similar to houses such as Harrods, Liberty of London, and Bergdorf Goodman.
Ten Questions
Do you tailor third-party garments?
Yes, we do. We welcome high-quality and high-end adjacent garments for expert tailoring and restoration. We do not accept fast-fashion items (Amazon, H&M, Shein and similar), as they fall outside our level of expertise and our commitment to lasting quality.
Do you offer services for ladies?
Yes. We tailor ladies' garments that require our level of expertise — high-end or high-end adjacent pieces deserving precise handwork and sartorial knowledge.
We do not accept simple alterations, such as casual dress strap repairs or hems on old jeans and trousers. Those are best handled by your local dry cleaner or mall alterations shop. We cherish our modest yet growing ladies' bespoke and business suit tailoring, and a full suit redesign should not be held up by a $20 jumpsuit, skirt or bridesmaid's dress. Simply put, the opportunity cost does not justify the time required.
What is your availability and appointment policy?
We are 90% appointment-preferred, reflecting over a decade of serving a clientele that values scheduled time. Walk-ins are accepted occasionally, when we are available and your needs align with our expertise — businesswear, tuxedos, resortwear.
If we are with another client, we may ask you to wait or to return at the next available slot, often the same day.
What if I only have a simple hem?
If it is a high-quality garment, we will accept it — subject to our $75 transaction minimum. Our bespoke tailoring and consultation are not a commodity service. For basic work, we recommend a local dry cleaner or alterations shop.
What is your pricing like?
Our clientele understands that exceptional work carries an appropriate investment — and an appropriate standard. If price is your primary concern, we recommend a dry cleaner or mall alterations shop. They are likely sufficient for your needs.
Tell me about your bespoke suit service.
Our bespoke suiting experience is truly private and comprehensive. For those seeking a one-of-a-kind garment transaction, a consultation fee applies. Clients pursuing full bespoke simply book the appointment and invest in the meeting — knowing the result will be a garment that outlasts trends and elevates their presence.
What services do you offer?
Expert tailoring and alterations on high-end garments; full bespoke suiting and tuxedos; executive and executive-adjacent wardrobe design and colour analysis; wedding party tailoring and styling; and high-end suit restoration on houses such as Brioni, Canali, Tom Ford, Kiton, Isaia, Zegna, Armani and Hugo Boss.
What is the turnaround time on your tailoring?
It depends on the complexity of the work and on our current schedule. Typical turnaround is one and a half to two weeks.
Rush options are available with an additional urgent fee for time-sensitive needs such as weddings and travel, discussed in advance.
What is your high-end suit restoration service?
We restore vintage and high-end suits to their former glory using Brian's trained eye, technical skill and classically modern taste. We specialise in pieces from Brioni, Canali, Tom Ford, Kiton, Isaia, Zegna, Armani and Hugo Boss, and similar houses, bringing them into a more contemporary, tastefully tailored aesthetic for another generation of wear.
Often, fine suits and gowns are heirlooms passed from one generation to the next.
What is the best way to arrange an appointment, and can I work with Brian?
The best way is through our online scheduler, by email, or with a quick text giving your name and what you need. Due to growth we may miss calls, and texting is often the fastest way to set up a call and then schedule. We do not book meetings from text alone unless the client is well established.
Brian personally works with 85% of our bespoke, high-profile and comprehensive wardrobe clients. If your project requires his direct engagement but does not fall into those categories — for example, multiple high-quality garments needing an expert opinion — a Master Clothier fee applies, at Brian's discretion.
The Policies In Full
If your question is not here, the fastest route is an email — we answer order and garment enquiries there in preference to anywhere else.
letstalk@glenwoodsouthtailor.comStill Deciding
Ask us directly
745 W. Johnson Street, Raleigh. Tuesday to Saturday, 10:30 to 5. Appointment preferred.